Towards Enhancing Service Delivery in Higher Education Institutions via Knowledge Management Technologies and Blended E-Learning. International Journal on Studies in Education, [S. l.], v. 3, n. 1, p. 10–21, 2020. DOI: 10.46328/ijonse.25. Disponível em: https://ijonse.net/index.php/ijonse/article/view/1818. Acesso em: 19 sep. 2025.